He showed us true care and compassion...

I can’t say enough good things about Ted Alexiadis, manager of your life department.  Right from his first contact with me, I appreciated his mannerism and professionalism.  Throughout the process, he allowed us to lead the scheduling of appointments.  At no time, did he ever “push himself onto us”.  This is so much different than the other Insurance agents that I have dealt with in the past.   We in fact, have had initial meetings with 4 other Insurance Agents that we chose not to proceed with only because of their “pushiness” and approach.

It’s apparent that he understands us “clients” and puts the needs of the prospective client way in front of his desire to make the sale. At no time did I ever feel that he was trying to “make a sale” just simply provide us with the relevant facts and details and let us make our own decision. He showed us true care and compassion as my wife has difficulties dealing with the concept of death and dying.

If he were a Doctor, I would say that he had excellent “bedside manner”.  Not sure what you call it in the Insurance world.

As we discussed, based on something that showed up in the medical tests, Jocelyne was declined.  Ted presented the results and amazingly showed his personal concern regarding Jocelyne’s well-being.  Something I have never experienced from anyone trying to “make a sale”.   He even followed up over the weekend to ensure that we had discussed the results and that she had committed to getting things checked out.

Ted, knows that I wasn’t happy with being “rated”.  But he has offered me guidance and support as to how I can work towards getting the rates reduced for the future.

I will without a doubt suggest Ted to my family and friends. I will also determine whom at CSSE is the correct person to pass my thoughts to and do so accordingly.

Keith Lamson
Member
Operation Safety

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